What is responsible gaming and why does it matter?
At 1UP, we believe that online betting and gaming should be a healthy, enjoyable experience. Responsible Gaming It means playing mindfully — with your time, money, and mental well-being in mind. Online gaming is growing rapidly in Bangladesh, and with that comes a greater need for responsible play.
Every player's experience is different. Some play occasionally for fun, others for the thrill of competition. But when gaming starts affecting your daily life, relationships, or finances — that's the time to take notice. 1UP is committed to standing by you every step of the way.
Our Responsible Gaming Policy
All users must complete an age verification process before playing on the 1UP platform. We strictly ensure that no one under the age of 18 can access our platform. This is not just a legal requirement — it is our moral responsibility.
Our responsible gaming policy is built on three core pillars: Awareness, Control and Support. These three pillars are at the heart of every feature and policy we build.
How to Recognize a Problem
There are common signs of problem gambling that you should watch out for. If you notice any of these in yourself, it's important to act right away. The foundation of responsible gaming is knowing yourself:
- Spending beyond your budget but unable to stop
- Repeatedly returning to chase losses
- Hiding your gambling activity from family or friends
- Neglecting work, studies, or family responsibilities
- Feeling restless, irritable, or anxious when you can't play
- Borrowing money or dipping into savings to fund your play
If any of these signs apply to you, reach out to our support team. We don't judge — we help.
Self-Exclusion & Break Features
On 1UP, you can set a break on your account at any time, for a duration of your choice — anywhere from 24 hours to several months. Responsible Gaming This tool helps you regain control. Once self-exclusion is active, you will not be able to make any deposits or place bets during that period.
Set Deposit & Loss Limits
On our platform, you can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period to prevent impulsive decisions. It is one of the most effective tools for responsible gaming.
Minor Protection
If younger siblings or children at home use your device, we recommend installing parental control software. Always keep your account password-locked after logging in to 1UP, and log out before sharing your device. Anyone under 18 accessing our platform is a direct violation of our policy and will result in immediate account closure.
Where can you find support?
1UP is always by your side to ensure responsible gaming. Our live support team is active 24 hours a day. If you feel you need professional guidance, please seek support from a trusted mental health service. Remember — asking for help is not a sign of weakness; it is a courageous step.
Quick Support
- Activate Self-Exclusion
- Set Deposit Limit
- Set Loss Limit
- Reality Check Reminder
- Take an Account Cooldown
- Permanent Account Closure
Go to Account
Am I at Risk?
Ask yourself the following questions:
- Feeling regret after playing?
- Overspending your budget?
- Keeping your play secret from family?
- Trying to win back your losses?
- Can't stop playing?