1up Privacy Policy

1Introduction

1up.onl is a modern online gaming platform based in Bangladesh. We offer slots, betting, fish games, bingo, and a wide range of other gaming experiences. This privacy policy ("Policy") explains how we collect, use, and protect the personal information of our members.

Your privacy is a commitment to us — not just a legal obligation. That is why we have followed a policy of full transparency in drafting this privacy policy, aiming to explain everything in plain, straightforward language without resorting to complex legal jargon.

1up's privacy policy complies with international data protection standards. By registering on the platform or using any of our services, you are considered to have accepted the terms of this policy. If you disagree with any term, please refrain from using the platform and contact us.

2What information we collect

1up collects user information in a number of ways. This is done solely to improve service quality and maintain a safe gaming environment.

In addition to the above, we also collect certain information automatically through cookies and similar technologies. This is discussed in detail in the cookies section of this privacy policy.

3How We Use Your Information

1up uses the information it collects for the purposes outlined below. Each use has a specific rationale and falls entirely within the scope of this privacy policy.

• Your identity and contact information are used to create, verify, and manage your account.
• Financial information is used to securely process deposits and withdrawals.
• Technical data is analyzed to detect suspicious activity and prevent fraud.
• Your gaming history is used to personalise your experience according to your preferences.
• Gameplay patterns and session times are monitored to promote responsible gaming.
• Your preference data may be used to send you relevant promotions and bonus offers, subject to your consent.
• Data is retained to fulfil legal obligations and meet the requirements of regulatory bodies.
• Anonymous statistics are generated to support technical improvements and the development of new features.

4Data Sharing & Third Parties

1up never sells or rents your personal information to third parties. In certain circumstances, however, limited data may be shared.

• Payment Processors: Limited financial information is shared with mobile banking services such as bKash, Nagad, or Rocket to process deposits and withdrawals.
• Technology Partners: We work with certain technology service providers to operate the platform, all of whom are bound by strict confidentiality agreements.
• Legal authorities: Data may be disclosed in accordance with a valid order from a competent court or investigative authority in Bangladesh.
• Corporate changes: Data may be transferred in the event of a business merger or acquisition, provided the new entity complies with this privacy policy.

We follow a data minimization principle for all sharing. Third-party privacy practices are reviewed before we engage with them.

5Cookie policy

The 1up platform uses cookies and similar tracking technologies. These cookies help improve your browsing experience and ensure the platform functions properly.

• Essential cookies: These cookies are required to maintain your login session and ensure platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Anonymous statistics are collected to understand which parts of the platform are used most.
• Functional cookies: Used to remember your language preference, game settings, and similar choices.
• Marketing Cookies: Used to show you promotional offers tailored to your preferences. You can turn this off at any time.

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.

6Data Protection Methods

1up uses multiple layers of security to protect your information. The highest level of protection is ensured on both the technical and administrative fronts.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are always stored in hashed form; no staff member can view them directly.
• Server access is strictly controlled and only authorized personnel can view data on a need-to-know basis.
• Regular security audits and penetration testing are conducted.
• Automatic account protection measures are triggered if a suspicious login or activity is detected.
• Regular data backups are taken and a disaster recovery plan is kept in place.

7Your data rights

As a 1up member, you have specific rights over your own personal information. We are committed to respecting those rights in accordance with this privacy policy.

• Right of access: You may request at any time to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: You may request deletion of your data under certain conditions. Some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your information be restricted in certain circumstances.
• Right to Data Portability: You may request a copy of your information in a commonly used format.
• Right to object: You may object to the use of your information for marketing purposes.

To exercise these rights, please contact our support team. We generally respond to requests within 30 days.

8Data Retention Period

1up does not store your information indefinitely. Each type of data is retained only for a defined period.

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records may be retained for up to 5 years after account closure to meet legal obligations.
• KYC verification data is retained for the period required under applicable regulatory rules.
• If marketing consent is withdrawn, the related consent data will be deleted immediately.
• Information collected through cookies generally expires within a period of 30 days to 2 years.

After the designated retention period, data is securely deleted or anonymized so that you can no longer be identified.

9Protection of minors

1up is intended for users aged 18 and above only. We do not collect information from minors, and their use of the platform is strictly prohibited.

• Age verification is mandatory during registration.
• If a member is found to be a minor, their account will be closed immediately and the associated information will be deleted.
• If a parent or guardian believes their child has accidentally registered, please notify our support team immediately.
• We do not knowingly collect or store personal information from anyone under the age of 18.

10Policy Changes

1up may update this privacy policy from time to time. Revisions may be necessary due to business changes, new technologies, or legal requirements.

• Members will be notified in advance via email or platform notification whenever significant changes are made.
• Continued use of the platform after a policy update will be considered acceptance of the revised policy.
• If you object to the updated policy, you may submit a request to close your member account.
• The "Last Updated" date at the top of this page indicates when the most recent changes were made.
• The support team can provide a copy of any previous version upon request.

11Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team directly. We take every request seriously.

Our support team typically responds within 24 hours. Complex requests such as data deletion or correction may take up to 30 business days.